Frequently Asked Questions

Courses:

Basic Life Support (BLS)
CPR/AED Level A (adult skills only)
CPR/AED Level C (adult, child, infant skills)
Emergency First Aid CPR/AED Level C
Standard First Aid & CPR/AED Level C

In Alberta, the industry standard is CPR C which is included in Emergency First Aid and Standard First Aid.

Basic Life Support (BLS) is for people who work in a team environment and is often a “Health Care Provider” or First Responder i.e. Nurses, Paramedics and Firefighters to name a few.

The only way to know the correct first aid & CPR course right for you is to contact the organization that is requiring the certification and ask them what course you need. If you require certification for your profession or school program you will usually have documentation providing the specific course title you require. If you are not sure which workplace course you need, as a general rule, you should do the 2 Day – Standard First Aid with CPR C and AED. You can’t go wrong with more training. 

As of January 2019, Canadian Red Cross training partners, including YYC First Aid Training are now offering BLS (Basic Life Support) courses. BLS has replaced the HCP (Healthcare Provider) course. BLS is a more accurate and up to date version of the HCP course. Some (but not all) of the information included in BLS training is as follows: Glove Removal, Primary Assessment, CPR, AED training, Airway Obstruction, Assisted Ventilation and Basic Life Support special considerations including ethics, the 6 rights of medication, trauma, hypothermia, post cardiac arrest care and more.

We recommend bringing paper and a pen to take notes, a water-bottle and your lunch to the course. We also recommend you wear comfortable clothing (such as active wear) as you will be moving about the room and practicing various skills on the floor.

Pre-reading is not required, however, if English is your second language, you may like to study the course book before your class. Once you have registered for a class you can email us to request a copy of the e-book.

AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AED’s save lives and all courses that teach CPR include AED skills.

Yes, written knowledge evaluations (all multiple choice) are required for all Canadian Red Cross course certification courses.

If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course or before your course date.

Knowledge evaluations must be completed individually – participants are not permitted to complete in pairs or as a group. Written knowledge evaluations are closed book evaluations.

If you do not successfully complete the knowledge evaluation you may review your incorrect responses with the instructor immediately after the test.

Our goal is to help you feel more knowledgeable about first aid practices and better equipped to deal with a situation where first aid is required.

First Aid courses do require a certain degree of physical activity. For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find physical activities in a course strenuous.

If you have any concerns about the level of activity involved in the course, please consult with your physician prior to attending the course. If you are unsure if you should participate in any aspect of the course involving physical activity, please see the course Instructor before the course begins.

YYC First Aid Training wants every candidate to be successful! All courses run by YYC First Aid Training come with a Guarantee of Completion. If you do not successfully complete your registered course with YYC First Aid Training, you can retake the course – on us! Your only fee is the examination fee ($30-$60, depending on the course).  Our guarantee is subject to 100% course attendance and participation, completion of all assignments and must be used within one year of the in-completed or failed course.

Please note the YYC First Aid Training Guarantee does not apply to recertification courses and is valid for second attempt only.

If your First and/or CPR certificate has expired, you will need to take the full course again to recertify.  You are required to bring proof of certification to your recertification.

Certifications:

On successful completion of the course, you will be given access to your Red Cross first aid or CPR e-certificate.

After each first aid/CPR course, we submit the class roster to the Red Cross. If you completed your course successfully, Red Cross will email you instructions on how to access your e-certification.

If you have an upcoming job interview or need your certificate urgently, please ask your instructor to give you a temporary certificate (valid for 30 days) to take away with you at the end of your class.

Red Cross certification is issued by the Canadian Red Cross, not YYC First Aid Training.

For help accessing your Red Cross account or if you have questions about certification please contact:

Red Cross Contact Centre: 1-877-356-3226.

You will need to provide the following information:first and last name, email address and date of first aid/CPR course.

Most Red Cross certification courses have a three year expiry. An exception is Basic Life Support (BLS) which has a one year expiry.

For certain courses, there is a shorter recertification course that can be taken if you need to renew your certificate. A re-certification course must be taken before your certificate expires. If you allow your certification to expire, you will need to take the full course again.

Registration, Payment and Cancellation:

You can register for a first aid or CPR course online via our website (visit our course registration pages) or by calling 1-800-749-7991.

To register for a course online you need a Visa or MasterCard. If you don’t have your own credit card you may like to ask a family member or friend to register you using their credit card. If this is not an option for you, please call our office to arrange to make a cash or e-transfer payment.

Our cancellation policy and other terms and conditions can be found here: Terms and Conditions.

English as an Additional Language:

You may like to consider inviting an English speaking friend or family member to take the course with you. Your friend will be able to help you during your course.
If you make us aware of your situation, we may be able to make arrangements for someone to assist you during your test. We want you to be successful!
Once you have registered for your class you can ask us to email you a link to an electronic version of the course book. That way you can study the course material before you attend your class.

Yes! Several of our instructors speak other languages, including french. While we do not run public classes in other languages, you can book a private first aid class for your group.

Hosting a Course:

Courses can be held on any day of the week at a time that is mutually convenient. Please contact us for more information about onsite first aid training or to schedule your course.

If you don’t have a suitable training room, you can book a class at our Training Centre.
Contact us for location details and to arrange a mutually convenient date for your training.

 

Our Instructors have provided training to hundreds of Calgary companies or their staff. Here are a few: